Now over two weeks, residents of Rosedale and the surrounding area who have post office boxes in the community have been coming to Drumheller to pick up their mail.
On September 10 the Rosedale Post Office was temporarily closed. Customers were directed to pick up their mail at the Drumheller outlet for the foreseeable future.
According to a letter posted at the Rosedale location, Canada Post is “working diligently to find a permanent solution for mail delivery and retail services.”
Rosedale area resident Keith Hodgson says it has become an inconvenience for residents as well as rural customers in the area. He says restrictions at the Drumheller Post Office due to COVID -19, only allowing a limited number in the office has compounded the inconvenience. Rosedale box holders have to pick their mail from the customer service desk.
“It doesn’t help when you can only have two people in the lobby area at a time,” he said.
He says they have not heard of any update from Canada Post. The Drumheller Mail reached out to Canada Post and in an email, it stated they have no further updates. There are just over 180 mailboxes in the Rosedale Post Office.
Customers who are not able to pick up their own mail can have someone pick it up on their behalf with a letter of authorization and government-issued photo identification. More information is available at www.canadapost.ca